Refunds and Cancellations

Refunds

The cancellation policy for each activity is as follows (unless a different policy is notified on the booking page for the applicable activity):

• cancellations notified 30 days or more prior to activity date » full refund is given by activity supplier;
• cancellations notified 8 days or more (but less than 30 days) prior to activity date » 50% refund is given by activity supplier;
• cancellations notified less than 8 days prior to activity date » no refund is given by activity supplier.

Booking Ammendments

Not all activity suppliers will accept changes once they have received confirmation of your booking. It may be possible to change your booking but this will be at the discretion of the activity supplier (fees may apply). If you have any queries (changes, rescheduling requests, etc) in relation to the activity you have booked, you must contact our Customer Service Centre — click here for contact details. We will do our best to assist you, but cannot guarantee that changes can be made.

• If you need to increase the number of people included in your booking: select the same activity online and buy the additional tickets required.
• If you need to decrease the number of people, please contact our Customer Service Centre with your ‘Booking ID’. Please note cancellation fees may apply.
• If you need to change the date of your booking, please contact our Customer Service Centre with your ‘Booking ID’ and they will let you know if it is possible. Please note rescheduling penalties may apply.

Booking Cancellations

You Need To Cancel

• Please contact our Customer Service Centre with your ‘Booking ID’ to see if a cancellation is possible. Please note rescheduling penalties may apply.

The Activity Supplier Cancels

• If your activity is cancelled by the activity supplier, they will offer you the option to reschedule for an alternative available date.

Other Reasons for Cancellations

• If your activity is cancelled due to reasons outside of your control, such as bad weather, the jet boat breaks down, you get sick on the day of your activity etc you will be given the option to reschedule to another day.

Booking Insurance

Should you purchase Booking Insurance at the time of booking your activity, it may be possible to make a claim and recover the cost of a cancelled activity. For more information regarding our Booking Insurance click here.